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Returns, Refunds and the Fight for Loyalty

What happens “beyond buy” is no longer a consumer experience afterthought; it’s a strategic and financial imperative. Returns, refunds and delivery delays don’t just affect consumer…

AI replaced me, so I decided to ride the AI wave

In 2022, I was hired to build out AI operations at a health-tech startup—at the time, we were pioneering the use of AI in healthcare, which required abundant human oversight. Over time,…