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Why independent agencies are built for the future

People keep telling me that big agencies are the future—that you need massive scale, deep pockets, and cutting-edge tech to survive. But after 25 years in this business, I’ve seen…

Stocks to watch: Singtel, CapitaLand Ascott Trust

The following companies saw new developments that may affect trading of their securities on Thursday (May 22). Singtel: The telco giant returned to the black with a net profit of S$2.8…

When “good enough” costs too much

Customer retention is more than a buzzword—it is a proven driver of sustainable growth and profitability. Sounds like common sense? Think again. Customer churn is on the rise. Yet, while…