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OCBC’s Internet and mobile banking services fully restored after two-hour outage

OCBC’s Internet and mobile banking services fully restored after two-hour outage

By Kim Browne

Culture

OCBC customers experienced difficulties logging into the bank’s mobile application on Thursday (Nov 27).

On outage tracking site Downdetector, more than 1,400 reports had been made from around 8.20 pm on issues relating to mobile banking and access to the app.

OCBC customers encountered an error when trying to log into the bank’s mobile app. SCREENSHOT: OCBC DIGITAL APP

After almost two hours of outage, OCBC said in a Facebook post that Internet banking and mobile banking services for its consumer and business banking customers had been fully restored.

“We apologise for the inconvenience caused and thank our customers for their patience and understanding. We would like to assure all customers that no customer data was compromised and that their monies remained safe during this time,” it said.

Earlier in the evening, OCBC said the Internet banking and mobile banking channels for its consumer and business banking customers were unavailable.

Its ATM and card services were not affected.

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Originally published by businesstimes.com.sg. Syndicated material does not necessarily reflect the views of Grazia British.

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