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Loyalty

Returns, Refunds and the Fight for Loyalty

What happens “beyond buy” is no longer a consumer experience afterthought; it’s a strategic and financial imperative. Returns, refunds and delivery delays don’t just affect consumer…

Selfridges Introduces Loyalty Program

LONDON — Selfridges is rolling out a customer loyalty program that takes into account not just the money spent at the luxury department store, but also the time. The Selfridges Unlocked…