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Negative

My employee calls in sick after negative feedback

A reader asks: Two years ago, I began managing Craig, who had been doing the same tasks day in and day out for a decade. He hadn’t adapted to new technology, best practices, or industry…

Negative reviews are your best source of feedback

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention…