The State of AI: Chatbot companions and the future of our privacy

Eileen Guo writes:

Even if you don’t have an AI friend yourself, you probably know someone who does. A recent study found that one of the top uses of generative AI is companionship: On platforms like Character.AI, Replika, or Meta AI, people can create personalized chatbots to pose as the ideal friend, romantic partner, parent, therapist, or any other persona they can dream up.

It’s wild how easily people say these relationships can develop. And multiple studies have found that the more conversational and human-like an AI chatbot is, the more likely it is that we’ll trust it and be influenced by it. This can be dangerous, and the chatbots have been accused of pushing some people toward harmful behaviors—including, in a few extreme examples, suicide.

Some state governments are taking notice and starting to regulate companion AI. New York requires AI companion companies to create safeguards and report expressions of suicidal ideation, and last month California passed a more detailed bill requiring AI companion companies to protect children and other vulnerable groups.

But tellingly, one area the laws fail to address is user privacy.

This is despite the fact that AI companions, even more so than other types of generative AI, depend on people to share deeply personal information—from their day-to-day-routines, innermost thoughts, and questions they might not feel comfortable asking real people.

After all, the more users tell their AI companions, the better the bots become at keeping them engaged. This is what MIT researchers Robert Mahari and Pat Pataranutaporn called “addictive intelligence” in an op-ed we published last year, warning that the developers of AI companions make “deliberate design choices ... to maximize user engagement.”